***
Blackberry NOTICE *** BlackBerry has recently made changes to their servers
that can create RFC822 issues when email is sent from a Blackberry device
to an SLMail Pro or Mail Warden Pro server. This issue has been resolved
in the latest builds of SLMP and MWP. (SLMP 6.1 build 203,
MWP 6.3.0.17). If you have downloaded and installed SLMP or MWP since
Nov. 2, 2006, then you are on the current builds. These builds are available
to customers with current Annual Product Support or Annual Software
Update contracts.
** New: SLMPHotfix-11012006
This Hot Fix is applicable to SLMail Pro Ver. 6.3 (build 202 and below). SLMail Ver. 6.3 (build 203 and above) already contains this Hot Fix. The purpose of the Hot Fix is to improve performance in the GSC (Intelligent Anti-spam) database. The download includes the files READ_ME_FIRST.txt, asapsdk.dll, and SLMPHF-11012006.reg.
Note: You can determine your current SLMail Pro version and build by using regedit to access the following registry key: HKLM\Software\Seattle Lab\Index. Check the following values SLProVersion and SLProBuildVersion.
Customer service is a top priority for our company.
We want ALL of our customers to be completely satisfied
with our products and service. Our in-house Customer
Care Specialists are dedicated to our software products
and our customers.
We offer technical support via email (support@SeattleLab.com), Live Chat, and by telephone. You must have a valid Annual Support Maintenance contract in place to interact with our technical team.
$325 hour - prepaid - two hour minimum
(via telephone and WebEx session)
- Migration or upgrades to new releases
- Disaster recovery
- Server troubleshooting
- Network troubleshooting
Customers with Active Annual Support Contracts
Click here for assistance - live chat or phone call.
You must have a current (paid) Annual Support Maintenance contract in place and know your Support ID#.
Evaluation Customers
Click here if you
have recently downloaded and/or installed one of our products
and you are having problems with the installation.
Purchase Product Support
Click here or call our sales staff if you would like to purchase an Annual Support Maintenance contract or Incident-based support.
Incident support is $325 per hour with a two hour minimum.
